Dear KLM

As sent to their customer service people. Bet I don’t get a reply.

Dear KLM, I travel regularly around Europe for work and our corporate travel agency books me flights with KLM. For leisure I usually fly to Asia, and go by Emirates.

I was sent to work for 2 weeks in Jakarta and was given the choice between KLM and Emirates. I chose KLM. The flight KL810 is the worst flight I’ve taken in a long time (it reminded me of Aeroflot in the 90s).

Firstly, at my seat (39G) the light wouldn’t operate–preventing me from either reading or using my laptop to do some work. I could not watch the in-flight entertainment, as the sound was stuck at maximum volume and was therefore unintelligble and painful to listen to.

I asked the stewardess for another aisle seat (I have a medical condition which means I must get up and walk regularly) but there were none left. I asked to move to business class, but was told that was impossible.

A stewardess apologised, saying that it was an old plane and some things don’t work properly. Travelling at 500 miles per hour, 4 miles above the Bay of Bengal, this was not very reassuring.

So the only thing to for the flight was have some drinks and sleep. Unfortunately, no-one ever responded to my armrest call button (my colleague in a nearby row had the same problem) so I had to get up and search for water in the dark by myself.

Therefore, instead of a relaxing flight that allowed me to do a couple of hours work and then rest, I had 12 hours of extreme boredom, unable to read, work or watch TV and must now work when I get home to catch up with the work I hoped to do on the plane.

My future trips to Jakarta, Bangkok and the like will be by Emirates.

One Response to “ Dear KLM ”

Comment by cc

not a very surprising story to me. Both KLM and Airfrance are extremely bad. websites do not function, stewardesses think they are royal and planes are old and in need of replacement.
It is time people stop booking at these airlines and let them feel how bad and arrogant service they provide.

Let us hope these airlines with their ridiculous flyingblue programme, that does not even work because their site is ALWAYS down, go bancrupt!!!

shameshameshame

cc