I use the Web 9 to 10 hours a day, for work and for pleasure and I get highly irked by crap websites. As catharsis, I document the worst usability atrocities.
With Emirates, you can check in online a day before the flight and choose your seat. I like to be by the bulkhead, for the smidgeon of extra leg room.
So, exactly 24 hours before the flight time I did just this, and was asked to enter details such as passport number etc. The form also asked for “Nationality as it appears in passport”, but the drop down didn’t have an entry for Great Britain, my nationality as it appears in the passport.
After a few phone calls, I was passed to the web team who told me that I should select “United Kingdom” – different from my passport – because “they mean the same thing”.
By the time I’d done this, the seats I wanted were gone. Thanks Emirates.
(On the flight back from India, a greater usability atrocity occurred when they fed all the vegetarian Indian passengers meat by mistake.)